FAQ (Frequently Asked Questions)
About Our Coffees
Where do your coffees come from?
All our coffees come directly from Colombia. They are grown at high altitudes, hand-harvested, and carefully processed by partner producers committed to sustainable agriculture.
What is a specialty coffee?
A specialty coffee is rated above 80/100 by certified cuppers. We choose to offer you coffees that score at least 85. They are traceable, of superior quality, and reflect both the terroir and the producer’s craftsmanship.
What types of coffee do you offer?
We offer several exceptional Colombian varieties: Gesha, Bourbon Rojo, Bourbon Rosado, Typica, and Caturra. Each coffee has its own unique aromatic profile.
Is the coffee organic?
All our coffees come from organic farming. We prioritize producers who follow environmentally friendly practices.
Orders & Subscriptions
How does the U’WA subscription work?
We offer 3 monthly plans (500 g, 750 g, or 1 kg). Each month, you’ll receive a surprise selection from our range of exceptional coffees. Delivery is via pick-up point.
Can I choose my coffee in the subscription?
No, the subscription is designed as a discovery experience. However, you can purchase specific coffees individually through our online store.
Can I cancel my subscription?
The U’WA subscription is automatically renewed every 3 months. You can cancel it at any time, but you must request cancellation at least 15 days before the end of the current period to avoid renewal. Active subscriptions cannot be modified.
Shipping
Which countries do you deliver to?
We currently ship within mainland France. For other destinations, please contact us.
What are the delivery times?
Delivery usually takes 3 to 7 business days.
Returns & Refunds
Can I return my coffee?
For food safety reasons, coffee returns are not accepted. If there’s an issue (e.g. damaged parcel), please contact us within 7 days of receiving your order.
How can I get a refund?
If we made a mistake or if the product is defective, we will offer you a refund.
Our Commitments & Values
Do you work directly with producers?
Yes, we work in a short supply chain directly with Colombian producers.
How do you roast your coffee?
Our coffees are roasted in small batches using artisanal methods to preserve their aromas. Each roast profile is tailored to the specific variety.
Why the name U’WA?
The U’wa are an Indigenous people of Colombia. Our brand honors their values: connection to the land, respect for life, and a strong identity. We aim to reflect this ethic in every cup.
