TERMS AND CONDITIONS OF SALE

Article 1 – Purpose
These General Terms and Conditions of Sale (GTCS) govern the sale of products and services offered by U’WA, a brand specialized in Colombian specialty coffee, through its website www.uwacafe.com

Article 2 – Products
U’WA offers the sale of specialty coffee, as well as quarterly subscriptions with a 3‑month commitment, automatically renewable. Each coffee is carefully selected, artisanally roasted, and delivered within mainland France.

Article 3 – Prices
Prices are indicated in euros, all taxes included (VAT included). U’WA reserves the right to modify prices at any time. Products are invoiced according to the rates in effect at the time the order is placed.

Article 4 – Orders
Orders are placed exclusively online through the website www.uwacafe.com. Any order confirmation implies full and unconditional acceptance of these General Terms and Conditions of Sale (GTCS).

Article 5 – Payment
Payment for orders is made by credit or debit card through a secure payment platform. Subscriptions are paid in a single payment for a duration of 3 months and are automatically renewable.

Article 6 – Subscriptions
6.1 – Proposed Plan
U’WA offers a single subscription plan with a renewable 3‑month commitment. Customers can choose from various formats (500 g, 750 g, 1 kg), each including a curated selection of coffees, a fixed price, and possible gifts. Shipping is included.

6.2 – Renewal and Cancellation
The subscription is automatically renewed every 3 months unless otherwise requested by the customer.
Cancellation may be requested at any time by email at contact@uwacafe.com, but it will only take effect at the end of the current 3‑month period.
Any period that has begun is due in full. No refunds will be issued for early cancellation.

Article 7 – Delivery
Deliveries are made to the customer’s home or to a pickup point. Delivery times are indicative and are generally between 3 and 7 business days.

Article 8 – Right of Withdrawal
In accordance with Article L221-28 of the French Consumer Code, perishable products such as coffee are not subject to the right of withdrawal. No returns will be accepted once the packages have been opened.

Article 9 – Liability
U’WA shall not be held liable for failure to fulfill the contract in cases of force majeure, stock shortages, or transportation issues.

Article 10 – Claims and Customer Service
For any claims, please contact us at contact@uwacafe.com
Address: U’WA – 16 Route de la Retournerie 50220 Saint-Quentin-sur-le-Homme
SIRET: 98903659500019

Article 11 – Personal Data
The personal data collected is used exclusively for order management and customer relations. It is never sold to third parties. In accordance with applicable legislation, you have the right to access, rectify, and delete your personal data.

Article 12 – Disputes
These General Terms and Conditions of Sale are governed by French law. In the event of a dispute, an amicable solution will be sought before any legal action. Failing this, the competent courts shall be those of the company’s registered office.